CONTINENTAL 48 STATES, ALASKA, HAWAII, and US TERRITORIES:
We offer free shipping via USPS on all orders over $60 within the CONTINENTAL 48 STATES, ALASKA, HAWAII, and the US TERRITORIES.
Shipping times: Orders placed after 8AM PST will be shipped the following business day, including overnight orders (for example, an overnight order placed on a Thursday will ship Friday and arrive at its destination Monday).
Other shipping options currently available:
USPS Shipping: Flat Rate Shipping across the USA is $5.25.
FedEx Shipping: Expedited and Ground shipping is available at an additional calculated cost.
Orders exceeding $150: All orders exceeding $150 are shipped via FedEx and delivered with DSR (Direct Signature Required).
INTERNATIONAL/CANADA: A $18.95 shipping fee will be incurred for orders to CANADA. For International orders outside of the USA and CANADA, there will be a flat rate of $25.00.
THE EJUICE EXCHANGE IS NOT LIABLE FOR THE FOLLOWING: Orders that are lost during shipping or reported as delivered and/or signed by any individuals other than the customer. For these situations the customer must file a claim with the carrier (FedEx/USPS).
What is your return policy?
All products purchased through theejuiceexchange.com are considered “AS IS” products, meaning that they are sold with no expressed or implied warranties included. “AS IS” items cannot be returned or exchanged unless they are damaged during shipping. Customers with product issues must contact our support team by emailing firstname.lastname@example.org or calling 919-606-7253 within 48 hours of receiving their shipment as indicated in package tracking records.
Additional Ejuice Exchange Return Policy Terms:
Returns that are sent without notifying our support team first will be returned at the customer’s expense.
Customers that have lost orders or orders reported as delivered and/or signed by any other individual than the purchasing customer must file a claim with the carrier (FedEx/USPS).
Items damaged via user error, improper use, or abuse is NOT covered under warranty by The Ejuice Exchange.
TO INQUIRE ABOUT INITIATING A POSSIBLE RETURN, PLEASE CAREFULLY READ THE FOLLOWING INSTRUCTIONS:
- Please include pictures or video and be as detailed as possible. You will be notified upon receipt and diagnosis of the item(s).
- If a return request is approved, please package the items(s) as it was sent, within reason. Any items deemed to have damage caused by the user error will not be considered eligible for return, exchange, or refund.
- After packaging the item(s), a shipping label will be provided to you along with instructions. The item must be shipped within 10 business days or the RMA will be considered invalid.
- Replacements will only be considered once the return has been inspected and diagnosed by our Quality Control Department. If approved, replacements will only be sent if they are the same product and finish, and only if they are still available. If there are no detectable defects or shipping damages to the item(s), they will be returned at the customer’s expense.
- You will receive notification from us within 48 hours indicating the status of your request.
What shipping carrier do you use?
We offer the choice of either USPS or Federal Express (FedEx) on all online orders.